/* ========================================
   INDEX PAGE - Filter Pills & Table Card
   ======================================== */

/* Filter pill row */
.ticket-filter-row {
  display: flex;
  flex-wrap: wrap;
  gap: var(--arp-space-2);
  margin-bottom: var(--arp-space-5);
}

.ticket-filter-pill {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  padding: 0.35rem var(--arp-space-3);
  border-radius: var(--arp-radius-full);
  border: 1px solid var(--arp-border);
  background: var(--arp-surface-raised);
  text-decoration: none;
}

.ticket-filter-pill:hover {
  border-color: var(--arp-border-strong);
}

.ticket-filter-pill .stat-count {
  font-weight: 700;
}

.ticket-filter-pill .stat-label {
  color: var(--arp-text-muted);
  font-weight: 500;
}

/* Requester filter indicator */
.requester-filter-notice {
  display: inline-flex;
  align-items: center;
  gap: var(--arp-space-2);
  padding: var(--arp-space-2) 0.875rem;
  border-radius: var(--arp-radius-full);
  border: 1px solid var(--arp-border);
  background: var(--arp-surface-raised);
  font-size: var(--bulma-size-normal);
}

.requester-filter-notice > .icon {
  color: var(--arp-accent);
}

.requester-filter-notice .button {
  padding: 0 var(--arp-space-2);
  border: none;
  background: transparent;
  color: var(--arp-text-muted);
}

.requester-filter-notice .button:hover {
  background: transparent;
  color: var(--arp-text-secondary);
}

/* Pill color variants */
.ticket-filter-pill.is-open .stat-count, .ticket-filter-pill.is-open .fas { color: var(--arp-accent); }
.ticket-filter-pill.is-closed .stat-count, .ticket-filter-pill.is-closed .fas { color: var(--arp-status-success-fg); }
.ticket-filter-pill.is-all .stat-count, .ticket-filter-pill.is-all .fas { color: #8b5cf6; }

[data-theme="dark"] .ticket-filter-pill.is-all .stat-count,
[data-theme="dark"] .ticket-filter-pill.is-all .fas { color: #a78bfa; }

/* Active pill (selected filter) */
.ticket-filter-pill.is-active { border-width: 2px; }
.ticket-filter-pill.is-active.is-open { border-color: var(--arp-accent); }
.ticket-filter-pill.is-active.is-closed { border-color: var(--arp-status-success-fg); }
.ticket-filter-pill.is-active.is-all { border-color: #8b5cf6; }

[data-theme="dark"] .ticket-filter-pill.is-active.is-all { border-color: #a78bfa; }

/* Table card wrapper */
.ticket-table-card {
  background: var(--arp-surface-raised);
  border-radius: var(--arp-radius-lg);
  border: 1px solid var(--arp-border);
  overflow: hidden;
}

.ticket-table-card-header {
  padding: var(--arp-space-4) var(--arp-space-5);
  border-bottom: 1px solid var(--arp-border-subtle);
}

.ticket-table-card-body {
  padding: 0 var(--arp-space-5) var(--arp-space-5);
}

.ticket-table-card-body .table-container {
  margin-top: var(--arp-space-4);
}

.ticket-table-card-footer {
  padding: var(--arp-space-3) var(--arp-space-5);
  border-top: 1px solid var(--arp-border-subtle);
  background: var(--arp-surface-muted);
}

@media screen and (max-width: 768px) {
  .ticket-filter-row {
    gap: var(--arp-space-1-5);
  }
}

/* ========================================
   INDEX PAGE - Source Stats Widget
   ======================================== */

.ticket-source-stats {
  margin-left: auto;
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  padding: 0.4rem 0.85rem;
  border-radius: var(--arp-radius-lg);
  border: 1px solid var(--arp-border);
  background: var(--arp-surface-raised);
}

.ticket-source-items {
  display: flex;
  align-items: center;
  gap: var(--arp-space-4);
}

.ticket-source-item {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  font-size: var(--bulma-size-normal);
}

.ticket-source-item .fas {
  font-size: var(--bulma-size-normal);
}

.ticket-source-item.is-email .fas,
.ticket-source-item.is-email .ticket-source-pct {
  color: var(--source-email);
}

.ticket-source-item.is-web .fas,
.ticket-source-item.is-web .ticket-source-pct {
  color: var(--source-web);
}

.ticket-source-pct {
  font-weight: 700;
}

.ticket-source-label {
  color: var(--arp-text-muted);
  font-weight: 500;
}

.ticket-source-bar {
  display: flex;
  height: 4px;
  border-radius: 2px;
  overflow: hidden;
  gap: 1px;
}

.ticket-source-bar-segment {
  border-radius: 2px;
  min-width: 3px;
}

.ticket-source-bar-segment.is-email {
  background: var(--source-email);
}

.ticket-source-bar-segment.is-web {
  background: var(--source-web);
}

@media screen and (max-width: 768px) {
  .ticket-source-stats {
    margin-left: 0;
    width: 100%;
  }

  .ticket-source-items {
    justify-content: center;
  }
}

.ticket-list-table .ticket-subject-cell {
  text-overflow: ellipsis;
  max-width: 0;
  white-space: nowrap;
  overflow: hidden;
}


@media screen and (min-width: 1216px) {
  .ticket-list-table .ticket-account-cell {
    width: 20%;
  }
}

/* This is "is-narrow", but only on less than widescreen */
@media screen and (max-width: 1215px) {
  .ticket-list-table .ticket-account-cell {
    white-space: nowrap;
    width: 1%;
  }
}

/*
@media screen and (min-width: 1216px) {
  .ticket-list-table .ticket-priority-cell {
    width: 10%;
  }
}

* This is "is-narrow", but only on less than widescreen *
@media screen and (max-width: 1215px) {
  .ticket-list-table .ticket-priority-cell {
    white-space: nowrap;
    width: 1%;
  }
}
In case we change our mind...

*/
/* Decided to keep is-narrow on priority for all viewports */
.ticket-list-table .ticket-priority-cell {
  white-space: nowrap;
    width: 1%;
}

/* ========================================
   SHOW PAGE - Hero Banner
   ======================================== */

.ticket-hero {
  border-radius: var(--arp-radius-lg);
  padding: 1.75rem var(--arp-space-8);
  color: white;
  margin-bottom: var(--arp-space-6);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--arp-space-5);
  flex-wrap: wrap;
}

/* Status gradients */
.ticket-hero.is-submitted {
  background: linear-gradient(135deg, var(--arp-blue-500) 0%, var(--arp-blue-600) 100%);
  box-shadow: 0 4px 12px rgba(59, 130, 246, 0.25);
}

.ticket-hero.is-open {
  background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
  box-shadow: 0 4px 12px rgba(102, 126, 234, 0.25);
}

.ticket-hero.is-pending {
  background: linear-gradient(135deg, var(--arp-amber-500) 0%, var(--arp-amber-600) 100%);
  box-shadow: 0 4px 12px rgba(245, 158, 11, 0.25);
}

.ticket-hero.is-on-hold {
  background: linear-gradient(135deg, #64748b 0%, #475569 100%);
  box-shadow: 0 4px 12px rgba(100, 116, 139, 0.25);
}

.ticket-hero.is-resolved {
  background: linear-gradient(135deg, var(--arp-green-500) 0%, var(--arp-green-600) 100%);
  box-shadow: 0 4px 12px rgba(16, 185, 129, 0.25);
}

.ticket-hero.is-closed {
  background: linear-gradient(135deg, var(--arp-gray-500) 0%, var(--arp-gray-600) 100%);
  box-shadow: 0 4px 12px rgba(107, 114, 128, 0.25);
}

.ticket-hero.is-new {
  background: linear-gradient(135deg, #6366f1 0%, #4f46e5 100%);
  box-shadow: 0 4px 12px rgba(99, 102, 241, 0.25);
}

/* Dark mode hero gradients */
[data-theme="dark"] .ticket-hero.is-new {
  background: linear-gradient(135deg, #312e81 0%, #1e1b4b 100%);
  border: 1px solid rgba(99, 102, 241, 0.3);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

[data-theme="dark"] .ticket-hero.is-submitted {
  background: linear-gradient(135deg, var(--arp-blue-900) 0%, #172554 100%);
  border: 1px solid rgba(59, 130, 246, 0.3);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

[data-theme="dark"] .ticket-hero.is-open {
  background: linear-gradient(135deg, #312e81 0%, #1e1b4b 100%);
  border: 1px solid rgba(102, 126, 234, 0.3);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

[data-theme="dark"] .ticket-hero.is-pending {
  background: linear-gradient(135deg, var(--arp-amber-900) 0%, #451a03 100%);
  border: 1px solid rgba(245, 158, 11, 0.3);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

[data-theme="dark"] .ticket-hero.is-on-hold {
  background: linear-gradient(135deg, var(--arp-gray-700) 0%, var(--arp-gray-800) 100%);
  border: 1px solid rgba(100, 116, 139, 0.3);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

[data-theme="dark"] .ticket-hero.is-resolved {
  background: linear-gradient(135deg, var(--arp-green-900) 0%, #022c22 100%);
  border: 1px solid rgba(16, 185, 129, 0.3);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

[data-theme="dark"] .ticket-hero.is-closed {
  background: linear-gradient(135deg, var(--arp-gray-700) 0%, var(--arp-gray-800) 100%);
  border: 1px solid rgba(107, 114, 128, 0.3);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
}

.ticket-hero-content {
  display: flex;
  align-items: center;
  gap: var(--arp-space-5);
  min-width: 0;
}

.ticket-hero-icon {
  width: 64px;
  height: 64px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: var(--bulma-size-large);
  flex-shrink: 0;
}

.ticket-hero-text h2 {
  font-size: var(--bulma-size-large);
  font-weight: 700;
  margin: 0 0 var(--arp-space-1) 0;
  color: white;
  overflow-wrap: anywhere;
}

.ticket-hero-text {
  min-width: 0;
}

.ticket-hero-subtitle {
  display: flex;
  align-items: center;
  gap: var(--arp-space-3);
  margin: 0;
  opacity: 0.9;
  font-size: var(--bulma-size-normal);
  flex-wrap: wrap;
}

.ticket-hero-subtitle code {
  background: rgba(0, 0, 0, 0.2);
  color: white;
  padding: 0.15rem var(--arp-space-2);
  border-radius: var(--arp-radius-xs);
  font-size: var(--bulma-size-small);
  font-family: "SF Mono", "Fira Code", "Consolas", monospace;
}

[data-theme="dark"] .ticket-hero-subtitle code {
  background: rgba(255, 255, 255, 0.15);
}

.ticket-source-tag {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.1rem 0.55rem;
  border-radius: var(--arp-radius-full);
  font-size: var(--bulma-size-small);
  font-weight: 600;
  text-transform: capitalize;
}

.ticket-source-tag.is-email {
  background: color-mix(in srgb, var(--source-email) 15%, transparent);
  color: var(--source-email);
}

.ticket-source-tag.is-web {
  background: color-mix(in srgb, var(--source-web) 15%, transparent);
  color: var(--source-web);
}

.ticket-hero-actions {
  display: flex;
  align-items: center;
  gap: var(--arp-space-3);
  flex-wrap: wrap;
}

.button.ticket-hero-btn {
  --bulma-duration: 0ms;
  background: rgba(255, 255, 255, 0.15);
  border: 1px solid rgba(255, 255, 255, 0.3);
  color: white;
  font-size: var(--bulma-size-normal);
}

.button.ticket-hero-btn:hover {
  background: rgba(255, 255, 255, 0.25);
  border-color: rgba(255, 255, 255, 0.5);
}

.button.ticket-hero-btn.is-danger {
  background: rgba(255, 255, 255, 0.1);
  border-color: rgba(255, 255, 255, 0.2);
  opacity: 0.8;
}

.button.ticket-hero-btn.is-danger:hover {
  background: rgba(255, 255, 255, 0.2);
  border-color: rgba(255, 255, 255, 0.4);
  opacity: 1;
}

/* ========================================
   SHOW PAGE - Detail Card
   ======================================== */

.ticket-detail-card {
  background: var(--arp-surface-raised);
  border-radius: var(--arp-radius-lg);
  border: 1px solid var(--arp-border);
  box-shadow: var(--arp-shadow-sm);
  overflow: hidden;
  margin-bottom: var(--arp-space-6);
}

.ticket-detail-card-body {
  padding: var(--arp-space-5);
}

.ticket-detail-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: var(--arp-space-6);
}

.ticket-detail-item {
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
}

.ticket-detail-label {
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--arp-text-muted);
  font-weight: 500;
  font-size: var(--bulma-size-small);
}

.ticket-detail-value {
  color: var(--arp-text-secondary);
}

.ticket-detail-secondary {
  display: block;
  color: var(--arp-text-muted);
  font-size: var(--bulma-size-small);
}

.ticket-detail-card-footer {
  padding: var(--arp-space-2-5) var(--arp-space-5);
  border-top: 1px solid var(--arp-border-subtle);
  background: var(--arp-surface-muted);
  display: flex;
  flex-wrap: wrap;
  gap: var(--arp-space-6);
  color: var(--arp-text-muted);
  font-size: var(--bulma-size-small);
}

.ticket-detail-card-footer i {
  margin-right: 0.35rem;
}

.ticket-detail-card-footer .fa-check {
  color: var(--bulma-success-50);
}

/* ========================================
   SHOW PAGE - Generic Card
   ======================================== */

.ticket-card {
  background: var(--arp-surface-raised);
  border-radius: var(--arp-radius-lg);
  border: 1px solid var(--arp-border);
  box-shadow: var(--arp-shadow-sm);
  overflow: hidden;
  margin-bottom: var(--arp-space-6);
}

.ticket-card-header {
  padding: var(--arp-space-4) var(--arp-space-5);
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--arp-border-subtle);
}

.ticket-card-header-title {
  font-weight: 600;
  color: var(--arp-text-primary);
  display: flex;
  align-items: center;
  gap: var(--arp-space-2);
  font-size: var(--bulma-size-medium);
}

.ticket-card-header-title .icon {
  color: var(--arp-text-muted);
}

.ticket-count-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 24px;
  height: 24px;
  padding: 0 var(--arp-space-2);
  border-radius: var(--arp-radius-full);
  background: var(--arp-status-neutral-bg);
  color: var(--arp-text-muted);
  font-weight: 600;
  font-size: var(--bulma-size-small);
}

.ticket-card-body {
  padding: var(--arp-space-5);
}

/* ========================================
   SHOW PAGE - Messages
   ======================================== */

.ticket-messages {
  max-height: none;
}

a.ticket-avatar-link {
  text-decoration: none;
  color: inherit;
  flex-shrink: 0;
}

.ticket-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background-color: var(--arp-status-neutral-bg);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 600;
  font-size: var(--bulma-size-small);
  color: var(--arp-text-muted);
  flex-shrink: 0;
  position: relative;
  overflow: hidden;
}

.ticket-avatar-img {
  position: absolute;
  inset: 0;
  z-index: 1;
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
}

.ticket-avatar.is-staff {
  background-color: #dbeafe;
  color: var(--arp-blue-600);
}

[data-theme="dark"] .ticket-avatar.is-staff {
  background-color: var(--arp-blue-900);
  color: var(--arp-blue-400);
}

.ticket-message {
  padding: var(--arp-space-4);
  border-radius: var(--arp-radius-md);
  margin-bottom: var(--arp-space-2);
  border: 1px solid transparent;
}

.ticket-message:last-child {
  margin-bottom: 0;
}

.ticket-message:hover {
  background-color: var(--arp-gray-50);
}

[data-theme="dark"] .ticket-message:hover {
  background-color: #263044;
}

.ticket-message.is-staff {
  border-color: #e0e7ff;
  background-color: #f5f7ff;
}

[data-theme="dark"] .ticket-message.is-staff {
  border-color: #312e81;
  background-color: rgba(99, 102, 241, 0.08);
}

.ticket-message.is-staff:hover {
  background-color: #eef1ff;
}

[data-theme="dark"] .ticket-message.is-staff:hover {
  background-color: rgba(99, 102, 241, 0.14);
}

.ticket-message-row {
  display: flex;
  gap: var(--arp-space-4);
}

.ticket-message-main {
  flex: 1;
  min-width: 0;
}

.ticket-message-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  cursor: pointer;
}

.ticket-message-meta {
  display: flex;
  align-items: center;
  gap: var(--arp-space-2);
  flex-wrap: wrap;
}

.ticket-message-meta strong {
  color: var(--arp-text-primary);
}

.ticket-staff-badge {
  display: inline-flex;
  align-items: center;
  gap: var(--arp-space-1);
  padding: 0.1rem var(--arp-space-2);
  border-radius: var(--arp-radius-full);
  background: #dbeafe;
  color: var(--arp-blue-600);
  font-size: var(--bulma-size-small);
  font-weight: 500;
}

[data-theme="dark"] .ticket-staff-badge {
  background: var(--arp-blue-900);
  color: var(--arp-blue-400);
}

.ticket-internal-badge {
  display: inline-flex;
  align-items: center;
  gap: var(--arp-space-1);
  padding: 0.1rem var(--arp-space-2);
  border-radius: var(--arp-radius-full);
  background: var(--arp-status-warning-bg);
  color: #92400e;
  font-size: var(--bulma-size-small);
  font-weight: 500;
}

[data-theme="dark"] .ticket-internal-badge {
  background: var(--arp-amber-900);
  color: var(--arp-amber-300);
}

.ticket-message-time {
  color: var(--arp-text-muted);
  font-size: var(--bulma-size-small);
}

.ticket-message-body {
  padding: var(--arp-space-3) 0 0;
  color: var(--arp-text-secondary);
  line-height: 1.65;
  overflow-wrap: anywhere;
}

.ticket-message-body p:last-child {
  margin-bottom: 0;
}

.ticket-message-body p {
  display: block;
  margin-bottom: var(--arp-space-3);
  line-height: 1.2;
}

.ticket-message-body code {
  background-color: rgba(0, 0, 0, 0.06);
  padding: 2px 5px;
  border-radius: 3px;
  font-size: var(--bulma-size-small);
}

[data-theme="dark"] .ticket-message-body code {
  background-color: rgba(255, 255, 255, 0.1);
}

.ticket-message-body pre {
  background-color: #f6f8fa;
  border-left: 3px solid #d0d7de;
  padding: 12px 16px;
  border-radius: var(--arp-radius-xs);
  overflow-x: auto;
  margin-bottom: var(--arp-space-4);
  line-height: 1.45;
}

[data-theme="dark"] .ticket-message-body pre {
  background-color: #161b22;
  border-left-color: #3d444d;
}

.ticket-message-body pre > code {
  background: transparent;
  color: inherit;
  padding: 0;
  border-radius: 0;
  font-size: var(--bulma-size-small);
}

[data-theme="dark"] .ticket-message-body pre > code {
  background: transparent;
  color: inherit;
}

.ticket-message-body blockquote {
  border-left: 3px solid #d0d7de;
  padding-left: var(--arp-space-4);
  margin: var(--arp-space-2) 0;
  color: var(--arp-text-muted);
}

[data-theme="dark"] .ticket-message-body blockquote {
  border-left-color: var(--arp-gray-600);
}

.ticket-message.is-internal .ticket-message-body {
  background-color: #fffbeb;
  border-left: 3px solid var(--arp-amber-500);
  padding: var(--arp-space-3) var(--arp-space-4);
  border-radius: var(--arp-space-1-5);
  margin-top: var(--arp-space-3);
}

[data-theme="dark"] .ticket-message.is-internal .ticket-message-body {
  background-color: #292524;
  border-left-color: var(--arp-amber-600);
}

.ticket-message-attachments {
  margin-top: var(--arp-space-3);
  display: flex;
  flex-direction: column;
  gap: var(--arp-space-2);
}

.ticket-attachment-preview img {
  max-width: 200px;
  max-height: 150px;
  border-radius: var(--arp-radius-sm);
  margin-bottom: var(--arp-space-1);
}

/* ========================================
   SHOW PAGE - Responsive
   ======================================== */

@media screen and (max-width: 768px) {
  .ticket-hero {
    flex-direction: column;
    text-align: center;
    padding: var(--arp-space-5);
  }

  .ticket-hero-content {
    flex-direction: column;
  }

  .ticket-hero-subtitle {
    justify-content: center;
  }

  .ticket-hero-actions {
    width: 100%;
    justify-content: center;
  }

  .ticket-detail-grid {
    grid-template-columns: 1fr 1fr;
  }
}

/* ========================================
   NEW PAGE - Email CTA Card
   ======================================== */

.ticket-email-cta {
  padding: var(--arp-space-4) 0;
}

.ticket-email-icon {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  background: #dbeafe;
  color: var(--arp-accent);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: var(--bulma-size-large);
  margin: 0 auto var(--arp-space-4);
}

[data-theme="dark"] .ticket-email-icon {
  background: var(--arp-blue-900);
  color: var(--arp-blue-400);
}

.ticket-email-hint {
  color: var(--arp-text-muted);
  font-size: var(--bulma-size-small);
}

/* New ticket description textarea - fill remaining viewport */
.ticket-new-description textarea.textarea {
  min-height: max(200px, calc(80vh - 520px));
}

/* Reply textarea - generous fixed height regardless of conversation length */
textarea.ticket-reply-textarea {
  min-height: 250px;
}